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TWISTED BRANDS, LLC

Effective Date: December 15, 2021

Shipping & Returns Policy

Shipping Policy

  • Damaged Shipment Policy: All products are shipped 100% insured. You will not be responsible for any fees on products that are damaged during shipping. If there is any visible damage from the outside of the box, PLEASE INDICATE SO WHEN SIGNING for the package.

    DO NOT DISCARD BOX. Our shipping company requires original box, with original packing material. Throwing away, or cutting up the box will void shipping insurance All damaged products are subject to a thorough inspection by both us and shipping company.

    How to report a damage: Damaged shipments must be reported within 7 days of receiving the order, no exceptions To report a damaged shipment, please contact us. Be sure to include your order number. Sending digital pictures of the damages will assist us in processing your damage claim quicker. Please allow 2-5 business days to claim processing.
  • Cancellation Policy: All products are shipped 100% insured. You will not be responsible for any fees on products that are damaged during shipping. If there is any visible damage from the outside of the box, PLEASE INDICATE SO WHEN SIGNING for the package.

    Before it ships: We understand that things change. You’re welcome to cancel your order at anytime BEFORE IT SHIPS without penalty. Cancellation notice must be received at least 24hours before it ships.

    After it Ships: Please contact us to start the procedure of cancelling your order. Please allow us 48-72 to resolve your cancellation request if your order has not yet been shipped.
Returns Policy

Twisted Brands guarantees all products purchased directly through our website. Please contact us with any questions or concerns due to product quality.
Returns or exchanges are accepted within 30 days of receipt for all unopened items in their original packaging. Please contact us for a return authorization # prior to initiating any exchange or return shipment.
Twisted Brands is not responsible for return shipments that have not been previously authorized via email. All return shipments must include:

  • Return authorization #
  • Customer name & address
  • Item in its original packaging

Twisted Brands, LLC

"We provide top-selling quality products to the counter-culture market at an honest price."
4766 N Powerline Road
Pompano Beach, 33073 FL
Phone: (954) 330-0316

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