TWISTED BRANDS, LLC

Shipping & Returns Policy

Shipping Policy

• Damaged Shipment Policy: All products are shipped 100% insured. You will not be responsible for any fees on products that are damaged during shipping. If there is any visible damage from the outside of the box, PLEASE INDICATE SO WHEN SIGNING for the package.
  
  DO NOT DISCARD BOX. Our shipping company requires original box, with original packing material. Throwing away, or cutting up the box will void shipping insurance All damaged products are subject to a thorough inspection by both us and shipping company.
  
  How to report a damage: Damaged shipments must be reported within 7 days of receiving the order, no exceptions To report a damaged shipment, please contact us. Be sure to include your order number. Sending digital pictures of the damages will assist us in processing your damage claim quicker. Please allow 2-5 business days to claim processing.
• Cancellation Policy: All products are shipped 100% insured. You will not be responsible for any fees on products that are damaged during shipping. If there is any visible damage from the outside of the box, PLEASE INDICATE SO WHEN SIGNING for the package.
  
  Before it ships: We understand that things change. You’re welcome to cancel your order at anytime BEFORE IT SHIPS without penalty. Cancellation notice must be received at least 24hours before it ships.
  
  After it Ships: Please contact us to start the procedure of cancelling your order. Please allow us 48-72 to resolve your cancellation request if your order has not yet been shipped.